Knowledge base

Writer agents only claim what they can support. The knowledge base is where you put what they may say about your own company: case studies, product and pricing notes, FAQs, objection handling, and tone guides.

How it worksCopy Anchor Link

1. Add a document under Settings → Knowledge or with POST /knowledge.
2. SignalDock splits it into overlapping chunks of about 1,500 characters and embeds them with openai/text-embedding-3-small through the AI Gateway, pinned to EU regions.
3. When an agent writes a draft, it retrieves the four most similar chunks for the opportunity and adds them to the prompt as reference material.

Documents move from pending to indexed (with a chunk count) or failed (with the error). Editing the content re-indexes the document; deleting it removes its chunks.

TipsCopy Anchor Link

• One strong, specific case study beats ten generic brochures.
• Write tone guides as rules ("use je, not u, for event agencies").
• Do not paste personal data; the knowledge base is shared by the whole organization.